Terms of service

1. Who this agreement is between

These terms are between Coverops Private Limited (“CoverOps”, “we”) and the organisation using the service (“you”). By creating an account, connecting a cloud account, or otherwise using the service, you accept these terms on behalf of your organisation and confirm you are authorised to do so.

2. What we provide

CoverOps is a control plane for infrastructure. It generates infrastructure-as-code, proposes changes to a repository you nominate, applies changes that you have merged, observes the resulting environment, and executes remediations you have explicitly enabled.

We do not host your workloads. All resources CoverOps creates exist in your own cloud account, under your billing relationship with your cloud provider.

3. Access to your cloud account

You grant CoverOps access by creating a role in your cloud account with a permission boundary you define. You may narrow or revoke that access at any time without notifying us. You are responsible for the scope you grant.

We will use that access only to operate the service as described in the security overview. We will not use it to access your application data.

4. Your responsibilities

• Reviewing changes CoverOps proposes before they are merged and applied
• Your cloud provider costs, including costs arising from changes you approve
• Keeping your account credentials and repository access secure
• Ensuring your use of the service complies with laws that apply to you
• Configuring remediations and rollback thresholds appropriately for your risk

CoverOps proposes; you approve. Because every infrastructure change passes through your review, you remain responsible for what runs in your account.

5. What we commit to

• Operating the service with reasonable skill and care
• Not applying infrastructure changes that have not been merged by your team
• Telling you promptly if we become aware of a security incident affecting you
• Not selling or sharing your data (see the privacy policy)

We do not currently offer a service-level agreement. While CoverOps is in early access, the service is provided without an uptime commitment, and we say so here rather than burying it.

6. Ownership and portability

You own your data, your repositories, and the infrastructure in your cloud account. You also own the infrastructure-as-code CoverOps generates for you. It is yours to keep, modify, and continue using if you stop being a customer.

We own the CoverOps software, our module library, and our brand. Nothing in these terms transfers that to you, and nothing in them prevents you from continuing to run the configuration we generated after you leave.

7. Fees

Early-access arrangements are agreed individually and set out separately in writing. Where fees apply, they are stated in that agreement, and changes to them take effect only at the start of a renewal period with prior notice.

8. Ending the agreement

You may stop using the service at any time by revoking our access and telling us. We may end an early-access arrangement with reasonable notice, or immediately if the service is being used unlawfully or in a way that endangers other customers.

On termination we disable our access, and delete or anonymise the data we hold about your environment in line with the retention periods in the privacy policy. Your infrastructure and your Terraform are unaffected.

9. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability is capped at the fees paid under the agreement in the twelve months before the claim. Where no fees have been paid, the service is provided as-is.

The cap and its exclusions must be confirmed by counsel for the relevant jurisdiction before this clause is relied upon.

10. Changes to these terms

We may update these terms as the product changes. For material changes we will give notice by email to account holders before they take effect. The date at the top of this page always reflects the current version.

11. Governing law

The governing law and the forum for disputes are set out in the written agreement between us. If you need this confirmed before signing anything, ask us and we will tell you directly rather than making you infer it.

12. Contact

Questions about these terms go to office@coverops.dev, or through the contact form.